Privacy policy

Last updated: February 6, 2026

CGM Charlotte (“CGM Charlotte,” “we,” “us,” or “our”) operates cgmcharlotte.com (the “Site”) to provide information about continuous glucose monitoring (“CGM”) and to allow visitors to contact us or request assistance getting set up with CGM through insurance (the “Services”). The Site is not an online store and does not accept orders or process payments through online checkout.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit or use the Services, submit a form, request assistance, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been de-identified or aggregated so it cannot reasonably identify you.

Depending on how you interact with us, we may collect or process the following categories of personal information:

A. Information you provide to us

  • Contact details: name, phone number, email address, mailing address

  • Request details: information you submit in forms or messages (for example, the reason you reached out, the CGM product you’re interested in, or related details)

  • Insurance and eligibility information: insurer name (e.g., Medicare, UnitedHealthcare, Aetna, BCBSNC, BCBSSC), member/plan details, and other information needed to verify coverage and help coordinate CGM setup

  • Communications: information you provide when you call, email, or otherwise communicate with us (including voicemail content)

B. Information collected automatically when you use the Site

  • Device and browser information: IP address, device identifiers, browser type, operating system, approximate location (derived from IP), and similar technical identifiers

  • Usage information: pages viewed, time spent, links clicked, referral URLs, and other information about how you navigate and interact with the Site

  • Cookies and similar technologies: we (and our service providers) may use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, and understand Site performance

Important note about payment information

We do not process payments or accept checkout transactions on this Site. Please do not submit payment card information through our forms or by email.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you, such as when you submit a form, call, email, or otherwise communicate with us

  • Automatically, such as from your device or browser when you use the Site (including cookies and similar technologies)

  • Service providers, such as website hosting, analytics, email, communications, and security providers that process information on our behalf

  • Partners or third parties, where you authorize or request us to coordinate with them (for example, as part of insurance verification or CGM setup)

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us, we may use personal information for the following purposes:

A. Provide and operate the Services

  • Respond to inquiries and requests submitted through the Site

  • Contact you by phone and/or email to follow up on your request

  • Collect and verify information needed to help coordinate CGM setup

  • Assist with insurance verification, eligibility steps, and documentation requirements

  • Coordinate next steps related to CGM setup and supply fulfillment through the appropriate process outside of this Site

  • Maintain our relationship with you and provide customer support

B. Communicate with you

  • Send service-related communications (for example, confirming we received your request, requesting additional information, or providing next steps)

  • Communicate by phone, email, and if applicable, text message (message and data rates may apply)

C. Improve, secure, and maintain the Site

  • Analyze how visitors use the Site to improve content and performance

  • Debug, detect, and prevent fraud, abuse, or security incidents

  • Enforce our Terms of Service and protect our rights and the rights of others

D. Marketing (where permitted)

  • Send marketing or promotional communications only where permitted by applicable law and subject to your choices (see “Your Rights and Choices” below)

E. Legal reasons

  • Comply with applicable laws and regulations

  • Respond to valid legal process

  • Establish, exercise, or defend legal claims

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties for legitimate purposes, including:

A. Service providers

We may share information with vendors and service providers that help us operate and improve the Services, such as:

  • Website hosting and IT services

  • Data analytics and performance monitoring

  • Customer communications tools (email/phone systems)

  • Security and fraud prevention services
    These providers are authorized to use personal information only as needed to provide services to us.

B. Shopify

The Services are hosted by Shopify. Shopify may collect and process certain information about your access to and use of the Site to provide and improve hosting and related services. Information you submit through the Site may be transmitted to and processed by Shopify and its service providers to support operation of the Site.

C. Partners or third parties at your direction

If you request or authorize us to coordinate with a third party as part of CGM setup (for example, for verification steps, documentation, or fulfillment workflows), we may share information as needed for that purpose.

D. Legal and business purposes

We may disclose personal information:

  • To comply with legal obligations or respond to lawful requests

  • To protect and defend the Services, our rights, and the rights of users or others

  • In connection with a business transaction (such as a merger, acquisition, or bankruptcy)

5. THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to third-party websites or online platforms. If you follow links to third-party sites, you should review their privacy policies and terms. We are not responsible for the privacy or security practices of those third parties.

6. CHILDREN’S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us personal information, please contact us using the information below to request deletion.

7. SECURITY AND RETENTION OF YOUR INFORMATION

No security measures are perfect, and we cannot guarantee absolute security. We recommend that you do not send sensitive information through unsecure channels.

We retain personal information for as long as necessary to:

  • Provide the Services and respond to your request

  • Maintain records for business and legal purposes

  • Resolve disputes and enforce our agreements
    Retention periods vary depending on the type of information and the purposes for which it is processed.

8. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may be subject to exceptions under applicable law.

A. Access / Know

Request access to the personal information we hold about you.

B. Delete

Request deletion of personal information we maintain about you (subject to legal and business retention requirements).

C. Correct

Request correction of inaccurate personal information.

D. Portability

Request a copy of certain personal information in a portable format.

E. Opt-out of targeted advertising (where applicable)

Depending on your jurisdiction, you may have the right to opt out of “sale” or “sharing” of personal information for targeted advertising. If we use targeted advertising features, you may be able to opt out through cookie settings on the Site (if available) or by contacting us.

F. Marketing communications

If we send promotional emails, you can opt out at any time by using the unsubscribe link in those emails. Even if you opt out of marketing, we may still send non-promotional messages related to your request or our Services.

G. How to exercise your rights

You may exercise your rights by contacting us at the email address below. We may need to verify your identity before completing your request, as permitted by law. You may also designate an authorized agent to submit requests on your behalf where allowed by law.

9. INTERNATIONAL TRANSFERS

We may transfer, store, and process personal information outside the country where you live, including in the United States. Where required, we use recognized transfer mechanisms for international transfers.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on this page, update the “Last updated” date, and provide notice as required by applicable law.

11. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, contact us:

CGM Charlotte
Email: cgmcharlotte@cgmcharlotte.com
Address: 371 Concord Parkway North, Concord, NC 28027, US